Seasoned Revenue and Pricing Strategist with a keen eye for retail & hospitality profitability. Leveraging 25+ years of experience, I translate data-driven insights into financially sound pricing strategies that optimize margins and drive sustainable revenue growth. My expertise lies in reconciling market trends, competitor pricing, and customer behavior with cost structures to identify optimal pricing opportunities that maximize return on investment (ROI). I thrive in collaborative environments, contributing by streamlining workflows with strong decision-making skills, ensuring both accuracy and efficiency to deliver the bottom-line results needed.
Combining deep strategy knowledge with actionable plans, I help businesses unlock their full revenue and market share potential. Dive deeper into my expertise below:
Beyond my pricing expertise, I posses a diverse skillset, empowering myself and teams to
achieve outstanding results.
Here's a closer look:
Drawing upon over 25 years of expertise across diverse industries, I've led impactful pricing initiatives, optimized profitability, and fostered collaborative data-driven decision-making across teams.
June 2024 - Present
I continue to drive revenue growth and enhance profitability through advanced pricing
strategies while leading cross-functional teams and vendor negotiations. Below are key
contributions in this role:
Advanced Pricing Strategy Development:
Led the refinement and implementation of data-driven pricing strategies, optimizing
revenue and profitability while enhancing market share and competitiveness.
Strategic Vendor Acquisition:
Successfully secured C-suite approval and led the RFP process for a new competitive
intelligence vendor, resulting in a strategic partnership that will enhance market
insights and inform data-driven decision making.
Strategic Margin Improvement:
Directed initiatives that contributed to a company-wide margin improvement, translating
into a substantial revenue increase for FY24.
Operational Efficiency Gains:
Drove a further reduction in task completion times by streamlining internal processes,
contributing to a significant annual efficiency gain through optimized
workflows.
Cross-Functional Collaboration & Leadership:
Championed cross-functional collaboration, mentoring team members and coordinating with
key departments to deliver enhanced pricing strategies and continuous process
improvements.
November 2020 - June 2024
I leverage my extensive pricing expertise to develop and implement data-driven
strategies
that optimize revenue, market share, and profitability. This has resulted in
significant
efficiency gains, improved margins, and enhanced competitiveness. Here are some key
highlights of my contributions:
Departmental Efficiency:
Streamlined internal processes, leading to a substantial reduction in task
completion
times, particularly in key areas.
Improved Profitability:
Played a key role in a strategic initiative that significantly increased
company-wide
margins, translating to a notable improvement for the previous fiscal year.
Enhanced Competitive Advantage:
Conducted comprehensive category reviews and recommended pricing adjustments that
boosted sales and profitability while ensuring clarity and competitiveness.
Collaboration & Leadership:
Continuously invest in team development through training programs.
Foster a collaborative environment where effective communication leads to optimized
pricing strategies with key partners.
Spearheaded key internal projects that benefit the department, such as the
development
of a new pricing framework.
January 2016 - October 2020
Led data-driven menu pricing strategies across multiple branches and brands to
optimize
revenue and unit profitability. Leveraged over a decade of experience in:
Brand Analytics: Conducted in-depth analysis for major brands like
Popeye's, Roy Rogers,
Burger King, and Tim Hortons.
Menu Development & Optimization: Provided leadership and analytics
to
drive sales
through menu development and concept reviews.
Pricing Strategy Implementation: Spearheaded the implementation of
pricing strategies
for over $35 million in annualized gains (2019).
Branch Support: Supported branches with combined annualized sales
of
$700 million in
menu development, pricing options, RFPs, new store pricing/comparisons, local
marketing
support, and leading price sweeps.
September 2013 - January 2016
Ensured cost optimization and compliance within a complex restaurant supply chain.
Here
are some key highlights of my contributions:
Streamlined reporting: Developed and maintained comprehensive
supply
chain reports,
including contract compliance and cost changes, for informed decision-making.
Improved efficiency: Reduced turnaround time for cost optimization
reporting by 50%,
enabling faster cost-saving measures.
Supported major transitions: Developed tracking tools for a smooth
transition to
Foodbuy, minimizing disruption for field locations.
March 2013 - September 2013
Leveraging my 10+ years of experience, I provided critical ERP support and
spearheaded
process improvements within HMSHost's operational systems.
Automated Reconciliation (504 Labor Hours Saved Annually):
Facilitated
the development
and implementation of an automated reconciliation process between the sales audit
system
and PeopleSoft financials. This automated solution eliminated manual tasks, saving
the
company a substantial 504 labor hours annually.
Improved Data Analysis (Common Field Implementation): Initiated and
led
a project to
introduce a common field ("RVC") within the PeopleSoft Financials department table.
This
addition significantly streamlined data analysis across HMSHost, allowing for easier
comparison and reporting.
Streamlined Uploads (1200 Labor Hours Saved Annually): Collaborated
with PeopleSoft
developers and functional teams to optimize AR and billing processes by implementing
Excel-to-PeopleSoft uploads. This initiative saved HMSHost approximately 1200 labor
hours per year.
December 2007 - March 2013
Ensured accuracy and efficiency in revenue accounting processes for a $2.6 billion
travel
food, beverage, and retail services company. Led a team of five and spearheaded
initiatives that strengthened financial infrastructure and streamlined
operations.
Standardized Accounting Practices: Planned and executed projects to
establish consistent
finance and accounting procedures across diverse business units, creating a stronger
financial infrastructure.
Enhanced Revenue Integrity: Led cross-functional teams in auditing
and
analyzing various
accounting systems, contributing to the identification and reduction of revenue
leakage.
Improved Efficiency & Team Management: Streamlined revenue
accounting
processes and
managed a team of five, ensuring efficient credit card connectivity for over 2,000
locations and resolving escalated customer and business disputes.
2002 - 2003
Streamlined cash management and A/R processes for a consulting firm serving
developing
nations, recovering over $10 million in outstanding receivables.
Enhanced Project Management System: Developed a customized
accounting
system for over 30
overseas projects, ensuring accurate bank reconciliations and efficient financial
operations.
Improved Efficiency & Transparency: Designed and implemented new
reports and
user-friendly electronic forms, streamlining daily tasks and enhancing process
transparency.
Recovered Significant A/R: Successfully recovered over $10 million
in
outstanding
accounts receivable within the first six months, demonstrating a strong focus on
collections and revenue optimization.
2000 - 2002
Provided comprehensive accounting and operational support for a growing $6.9 million
computer rental and networking company.
Strong Foundation in Accounting: Assisted with month-end closing,
consolidations,
general ledger maintenance, and financial reporting, demonstrating a solid
understanding
of accounting principles.
Cross-Functional Expertise: Led diverse functions, including
general
accounting, office
management, logistics, and sales support, showcasing adaptability and a
multi-skilled
approach.
Promoted to Full-Time Role: Earned a promotion from intern to
full-time
accounting
professional, highlighting the quality of work and professionalism during the
internship.
Bachelor of Science in Business Management and Accounting
Leveraged a curriculum in financial accounting, cost accounting, and business law to develop a comprehensive skillset for success in accounting and business.
I worked with
Melissa for several years at HMSHost. She was the pricing and analysis partner
for me and my team of category managers. Melissa has a top rate analytical mind
and is both thorough and deep in her pursuit of insights, patterns, and
inconsistencies in data she analyzed. But she also understands how to think
through and propose practical applications of her findings. For example, she
took on the onerous task of mapping thousands of rows of sales data that were
reported with inconsistent names. She proposed a coherent hierarchy and naming
convention, and mapped the data, eliminating the monthly process step of manual
data clean up my team would perform, and enabled us to talk about business
performance in a more accurate and meaningful way. She is an extremely hard
worker and is not afraid to put in A LOT of extra time to get done what needs to
get done. Melissa would be a great addition to any team!
I truly
appreciated the opportunity to work with Melissa. She was direct in her
communication to help us quickly understand her organization's needs, but
professional. My team helped to support the education and launch of new
procurement initiatives with customers. Together we were able to create our
tools and resources into solutions with her input. Melissa knew how to
prioritize and group challenges and then transition quickly to the next project.
She provided value add guidance to help ensure the success of the program as we
moved into maintenance. She's a team player and understood the need for
partnering to achieve the goals of the program.
Melissa is
a self starter. When she works on a task or a project, she doesn't hesitate to
seek out help or gather more information from cross functional teams. She is
also a creative thinker. There were several initiatives she has done that has
contributed to cost savings. It was a pleasure to work with her.
I had the
pleasure of working with Melissa for a number of years as her manager in
HMSHost’s Revenue Accounting department. Melissa always brought a can-do
attitude to all tasks, processes and projects. She is very accomplished in data
analysis and GL reconciliations. She is a great Team player and has very good
eye for process improvement opportunituies. Melissa is a very fast learner and
has advanced excel skills along with smartsheet, PeopleSoft Financials. She will
be a great addition and an asset to any team she joins.
I had the
pleasure of working with Melissa for a number of years as her manager in
HMSHost’s Revenue Optimization department. Melissa brings a great deal of
experience in different areas, including Accounting, IT, Business Analysis,
Strategic Pricing, etc. She is a great Team player and always looks for ways to
improve processes to gain efficiencies. During her time in my Team, Melissa
developed and further improved many of the tools and models used by the group,
helping us achieve outstanding results. Some of Melissa’s biggest strengths
include: analytical thinking, strong communication skills and attention to
detail. Technically, she is proficient with Excel (advanced), PeopleSoft
Financials, SmartSheet, and a very fast learner on any application needed to
complete her daily job - taking tasks to the next level. Based on my experience
working with Melissa, I can confidently say that she would be a great asset for
any Team she is part of. She will bring new ideas to make the Team stronger and
will always deliver above and beyond what is expected of her.